One of my Quality Management grad students asked me to recommend the 10 best quality oriented books for his library. Here’s the list I gave him:

#1 Data Sanity by Davis Balestracci

#2 Hardwiring Excellence by Quint Studer

#3 The Improvement Guide: A Practical Approach to Enhancing Organizational Performance by Langley, Nolan, Noman, Provost, and [...]

When you chat with people in most organizations about their sources of frustration some version of Communications is always in the first couple of things they list. I’ve yet to visit a place where people say they know too much about what’s going on or have too much input into their leadership team. [...]

I’ve thought a lot about how to re-start this blog. I finally figure out that there would never be “enough time to do it right” or “a continuous stream of fabulous ideas” or “the perfect schedule to attend to it regularly.” I wanted to re-launch with something witty and had lots of ideas [...]

If you give people just a little bit of information it is amazing how quickly they can make up a story. Lets say that you have discovered that 150 mg of morphine is missing from your organizations drug supply. The new guy working nights in materials has lots of scary tattoos, rides [...]

I have lots of friends who have spent several years poking fun at my Apple computer. Ever since I made the switch to Mac from DOS (yes it was a long time ago) I’ve felt like the folks at Apple have managed to put together products with operating systems and user interfaces that work [...]

People who experience sudden illness or injury are in no position to assess the knowledge and skills of the emergency medical folks who show up to care for them. They rely on the providers themselves and the EMS system leaders to ensure that EMS professionals know what to do and how to do it. [...]

It’s happened with almost every leadership group I’ve met with. Someone will say some version of, “I don’t understand the young generation in our workforce. They have no work ethic. When I was a new paramedic my job was my life.” I usually point out to them that 20 years ago [...]

For the last several years people have been saying things like, “You really need a blog” or “I can’t believe that you’re not a blogger.” I thought blogger might some kind of insult hurled by British rugby players or some type of ugly birthmark. It might be both and finally I’m taking the plunge. [...]