One of my Quality Management grad students asked me to recommend the 10 best quality oriented books for his library. Here’s the list I gave him:

#1 Data Sanity by Davis Balestracci

#2 Hardwiring Excellence by Quint Studer

#3 The Improvement Guide: A Practical Approach to Enhancing Organizational Performance by Langley, Nolan, Noman, Provost, and [...]

For the last several years people have been saying things like, “You really need a blog” or “I can’t believe that you’re not a blogger.” I thought blogger might some kind of insult hurled by British rugby players or some type of ugly birthmark. It might be both and finally I’m taking the plunge. [...]